|
|
To obtain service
under this warranty, follow this procedure:
- Contact the technical support department at care(at)apiona.com
- Please have your PO number available
- Photographed defected goods – All damaged/defected
balls must be photographed and sent to Apiona Golf Claim Department
- Incident Report – Customer needs to provide complete
activities report if he/she was responsible for the shipment.
The report should include time, date, and person checking the
goods, period of the damage happen, quantity of the damage
items, situation, location, and type of goods.
- The technical support staff will attempt to diagnose the
problem over email/phone. If the problem cannot be diagnosed
over email/phone, customer is required to ship samples of defected
goods.
- Apiona Golf will decide on the best course of action.
Apiona Golf, for each order, keeps a couple of items for reference
and damage claim checking. Apiona Golf records materials used and
production control report with the defected samples to find out
the reason and further to provide an explanation for the customer.
Apiona Golf will not repair, replace, or refund any purchase if
item serial numbers do not match, if the product is not sold directly
by Apiona Golf, if Apiona Golf delivered products per the samples
specifications customers received and agreed upon, or if Apiona
Golf delivers products per the description in the PI/PO.
|
|
|
